pocket watch
Alice Through the Looking Glass
Released: 2016

FAQs

Please find lots of your potential questions answered below…if you can’t find the answer you are looking for then contact us and we will try to help.

Can I get tickets for any cinema in the UK and Ireland?

Not yet! We work with lots of cinemas but not all cinemas are able to provide online vouchers (we don’t work with paper vouchers – they are so 80’s!). We’re signing up more cinema partners all the time, if your favourite cinema is not listed contact us and let us know and we’ll see if we can sign them up.

How quickly will I get my tickets?

Because we only work with codes then you should have your tickets immediately after payment (or at worst within a couple of hours). We’ll always try to make sure that we notify you if we are out of stock so make sure you check the listing…

My vouchers haven’t arrived?

Oh dear! It’s likely to be one of a couple of things. Please check your settings in your account and make sure your email address is correct. Check your SPAM and trash folders as sometimes an overzealous web shield can stop our emails getting through. If neither of those work contact us and we’ll look into it for you. Remember to give it a couple of hours after payment as occasionally in high traffic times the emails can take a little while to come through.

The price on the site is not the level of discount I was expecting?

Cinema ticket prices vary all around the UK and Ireland. To try and keep things simple we’ve agreed standard pricing with the cinemas. That will mean the more expensive cinemas look like amazing value while compared to cheap day ticket midweek it won’t look like a big discount. Our pricing is designed to give the best mid-point so please bear that in mind.

My nearest cinema is not on there…

Sorry but we don’t have every cinema in the UK and Ireland, if your cinema is not listed contact us and we will see if it’s possible to add it.

How long are the vouchers valid for?

All should have a minimum of about 6 months on them, most should be longer.

My voucher has passed its validity date, can I swap it?

Sorry, no, you must use your voucher before it expires.

I’ve lost my voucher, help!

Just go to your account page and request that it is resent.

I’ve bought the wrong voucher!

Doh! Sorry, but we cannot alter vouchers once ordered.